Spice Mix allows you to cancel your orders as per your convenience. Follow these steps for easy cancellation.

1. You can cancel the orders through spicymix.in Logon to your account panel before food was in preparation starting process.
2. Go to Your orders select your order for cancellation
3. Choose Reason for cancel and Continue
4. Our team will follow up and share your Bank Account Details.
5. Amount of cancelled orders to be refunded to your bank account within 5-10 working days, depending upon the mode of payment collection.
6. Spicy Mix may cancel an order if the product is not available for any reason.
7. We will notify you if this is the case and return any payment that you have made.

During the Order placement, if the consumer faces any issue due to connectivity issues, or server-side issues from the bank/payment gateway providers and the order may get failed even after debit in your account/card. In such cases, the payment will automatically get refunded to you by the payment gateway in your bank/card account in 3-4 working days. If there is still an issue even after the above-mentioned timeline, please contact us for confirmation. If there is a successful credit available in our records, we will either process the order or refund the amount.

However, in such cases, if we do not have received any credits in our server for such failed payments, due to the connectivity issues between your bank/card account and the payment gateway, customers are requested to follow up and request the respective bank for the refund of failed payments. Spicy MIx will not be able to assist in such cases and we will not entertain such requests.

"We as a Retailer shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time". Thank you for visiting www.spicymix.in

However, in such cases, if we do not have received any credits in our server for such failed payments, due to the connectivity issues between your bank/card account and the payment gateway, customers are requested to follow up and request the respective bank for the refund of failed payments. Dezire will not be able to assist in such cases and we will not entertain such requests.

"We as a Retailer shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time". Thank you for visiting www.spicymix.in